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DHL EXPRESS REVIEWS - PAGE 66
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Polite, fast, and efficient customer service.
I needed to get my parcel returned to Pebble as I no longer required it. Pebble said they couldn't do anything, so I went to DHL customer service.
The second ... Read more
I needed to get my parcel returned to Pebble as I no longer required it. Pebble said they couldn't do anything, so I went to DHL customer service.
The second I could supply my tracking number, it got sent to the service centre and the parcel has been marked on the tracking as returned to shipper; saving me the hassle of having to return it or refuse it on delivery, and speeding up the process. The customer support was polite, and they did what they said they'd do in a very timely manner.
Special thanks to George Brookes who was the person who dealt with my request.
Anthony
Anthony Bayley
07 June 2015
Best service in the World!
I really needed one envelope in Philippines on Friday (I sent it on Wednesday), was a very important document so I contacted DHL phone support to check if that was ... Read more
I really needed one envelope in Philippines on Friday (I sent it on Wednesday), was a very important document so I contacted DHL phone support to check if that was possible.
I went to DHL north wales, and your team over there is brilliant, very kind, and very professionals.
My envelope arrived as scheduled for half the price of Post Office (and they only gave me 66% chance to get the envelope there).
Thanks for your team effort, specially at north wales drop off
Ricardo Ochoa
31 May 2015
Reply from DHL
Dear C Lapaan
Thank you for the time to give us your feedback.
We are very sorry to hear that you have experienced a problem with the service you have received from DHL. We take all feedback seriously and have passed these issues to our Customer Service team already who will contact you as soon as they can.
Best regards
DHL Express UK
DHL Express UK
Wonderful DHL Driver
Having moved into the Bloomsbury area in February 2015, I have been delighted with the professional, courteous and superb service offered by Dijan, our local driver. He always has a ... Read more
Having moved into the Bloomsbury area in February 2015, I have been delighted with the professional, courteous and superb service offered by Dijan, our local driver. He always has a smile, no matter how hideous his day has been, and goes out of his way to ensure he meets our timings. He is an exemplary member of the DHL team who should be recognised as such.
Sharon Lake
22 May 2015
Did not use the doorbell or tell you where you package went
Very poor driver.
The driver did not use the doorbell and after tapping on the door so lightly I could not hear him, he then stuck a card through my ... Read more
Very poor driver.
The driver did not use the doorbell and after tapping on the door so lightly I could not hear him, he then stuck a card through my door but did not tell me what he has done with my parcel.
G Perryman
13 May 2015
Reply from DHL
Dear G Perryman
Thank you for reviewing your recent experience with DHL.
We are sorry your parcel was not delivered as expected. Our Customer Service team will look into this and contact you directly.
Best regards
DHL Express UK
DHL Express UK
Impossible to help any more!
I had cause to buy footwear from Europe and knew I had left it late, but your staff went out of their way to ensure I received them on time. ... Read more
I had cause to buy footwear from Europe and knew I had left it late, but your staff went out of their way to ensure I received them on time. They simply could not have done any more for me and I was delighted. A massive thanks, especially to Sue in the Contact Centre.
Steve Roulstone
06 May 2015
UK to UG
I sent a parcel using Express Delivery from Southampton, UK to Kampala, Uganda.
I was nervous - and I must add I chose a well known destination to send my ... Read more
I sent a parcel using Express Delivery from Southampton, UK to Kampala, Uganda.
I was nervous - and I must add I chose a well known destination to send my parcel too (and got a friend to sign for it) to make sure it didn't get lost.
Everything rang smoothly. I could track it the whole time. It arrived all in one piece, on time. Perfect - what more could you ask for?
I would definitely use DHL again.
The service at Safestore, Southampton was very friendly and helpful. I also rang DHL to check which service to use beforehand and I found the service very friendly and helpful.
AfricanPost
20 April 2015
Briliant delivery service on your route 16
your delivery courier made my day by returning to deliver the package as i was out when she first attempted. Thay's superb service. She is an ambassador for your business. ... Read more
your delivery courier made my day by returning to deliver the package as i was out when she first attempted. Thay's superb service. She is an ambassador for your business. More business' shuld replicate this great customer experience.
nancy court
10 April 2015
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.