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DHL EXPRESS REVIEWS - PAGE 65
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Vivian in customer service is brilliant!
Just wanted to say a massive thank you to Vivian in customer service for being so helpful and nice on the phone today! Read more
Just wanted to say a massive thank you to Vivian in customer service for being so helpful and nice on the phone today!
Francesca
13 August 2015
Problem solved promptly on phone by very polite and helpful young woman at DHL.
Courier knocked on my door.I am disabled and couldn't get to answer it so he left. I rang the DHL office and a really pleasant and efficient young woman rang ... Read more
Courier knocked on my door.I am disabled and couldn't get to answer it so he left. I rang the DHL office and a really pleasant and efficient young woman rang the courier and established that the package was in fact for my neighbour so I then knew it was not for me which was a relief.Many thanks.
S Osman
31 July 2015
Fantastic Service all the way
Package left UK 10.7.20l5 - arrived Peru 13.7.20l5 and was delivered early on the scheduled date. Very easy and clear tracking service.
Excellent. Stress free. Read more
Package left UK 10.7.20l5 - arrived Peru 13.7.20l5 and was delivered early on the scheduled date. Very easy and clear tracking service.
Excellent. Stress free.
Aileen Smith
15 July 2015
A shambolic system!
How can you have multiple ways of tracking International Parcels to the UK that show different information- with the same goods in different locations? One version says its went via ... Read more
How can you have multiple ways of tracking International Parcels to the UK that show different information- with the same goods in different locations? One version says its went via Birmingham and is out for delivery from Cambridge. Another tracking systems say they went to Dunstable and Norwich and now out for delivery - does this mean we get them twice?
Helpful people but what a mess - wasted hours of our lives trying to find our boxes that we had arranged (or so we thought) to collect from a depot.
What a shambles...... This would not let me post the review with out giving at least one Star!!!!!!!
One star too many for the system!
Jenny
11 June 2015
Reply from DHL
Dear Jenny,
Thank you for reviewing your recent experience with DHL.
We apologise that you have received a less than satisfactory service. We take all feedback very seriously, so please be assured that we will investigate these issues thoroughly and our Customer Service team will contact you.
Best regards
DHL Express UK
DHL Express UK
Karen the best Driver
I was dealing with you for my neighbour E.Tavakoli and I was very please with Karen the driver who was very very helpful. The staff that Mr Tavakoli dealt with ... Read more
I was dealing with you for my neighbour E.Tavakoli and I was very please with Karen the driver who was very very helpful. The staff that Mr Tavakoli dealt with did not give him all the information that they should have done, But Karen sorted everything out for us, and I cannot thank her enough.
Mrs Celia Holman
10 June 2015
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.