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DHL EXPRESS REVIEWS - PAGE 26
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Poor Service
Poor service, i arranged a delivery, and due to poor traffic, realised i would not make the delivery time. Contacted DHL to notify them of our delay and requested the ... Read more
Poor service, i arranged a delivery, and due to poor traffic, realised i would not make the delivery time. Contacted DHL to notify them of our delay and requested the driver left the parcel with a neighbour, and if they could not leave it with a neighbour to notify us. The driver did not attempt to leave it with a neighbour, and did not bother to contact us to inform us either. Disappointing service really.
ryan phillips
30 December 2019
Amazing
Brilliant service, the tracking information was very accurate, very impressed. So much better than other delivery services. Well done. Read more
Brilliant service, the tracking information was very accurate, very impressed. So much better than other delivery services. Well done.
Margaret
21 December 2019
Why give me an estimated day then deliver it 2 days earlier
You gave me an estimated time of delivery on Monday. Yet you deliver it two days early.
This item is for my wife's birthday and she is the one who ... Read more
You gave me an estimated time of delivery on Monday. Yet you deliver it two days early.
This item is for my wife's birthday and she is the one who got the package off the driver.
Thanks DHL for spoiling her surprise.
Thanks for letting me know an hour before delivery when I haven't got my phone on me.
If you change the delivery day you could of said the night before.
Robert joyce
21 December 2019
cheaper to drive to Germany and deliver the parcel myself
Had this jacket delivered form Germany for £12 but I needed to return it.
WH Smith Bideford the DHL agent were very unhelpful and demanded £105 to return the parcel Read more
Had this jacket delivered form Germany for £12 but I needed to return it.
WH Smith Bideford the DHL agent were very unhelpful and demanded £105 to return the parcel
Andrew Shortridge
16 December 2019
Amazing Service
I recommend DHL for parcel deliveries and would use again myself.
Their prices beat anyone else I looked at.
My parcel arrived at destination in Australia in 5 days.
Parcel ... Read more
I recommend DHL for parcel deliveries and would use again myself.
Their prices beat anyone else I looked at.
My parcel arrived at destination in Australia in 5 days.
Parcel arrived intact as I posted it.
Great service door to door....tracked...
Thank you.
Janet Moore
11 December 2019
Above and beyond this couriers duty
Paul from Route BXSB or BX5B went above and beyond his duty to find me and deliver my daughters Christmas present that came from Worldwide. He kept ringing my mobile ... Read more
Paul from Route BXSB or BX5B went above and beyond his duty to find me and deliver my daughters Christmas present that came from Worldwide. He kept ringing my mobile and I wouldn't answer as didn't know the number - when I eventually answered he told me who he was and delivering from DHL and couldn't find me. I knew what it was and couldn't thank him enough for making sure I got my package.
Jo Matthews
10 December 2019
Amazing Service from Jay Courier at Basildon
Just wanted to say it makes such a difference to have great service! Jay the courier from Basildon couldn’t be more helpful, accommodating and polite.... such a refreshing change he ... Read more
Just wanted to say it makes such a difference to have great service! Jay the courier from Basildon couldn’t be more helpful, accommodating and polite.... such a refreshing change he really is a credit to DHL! I don’t normally take the time to write reviews but this one deserves it! Well done DHL
Kirstie Scott
09 December 2019
Super helpful staff member
I’m a contractor who recently worked on your site and was warmly welcomed by a member of your staff who for my four days there made me feel comfortable and ... Read more
I’m a contractor who recently worked on your site and was warmly welcomed by a member of your staff who for my four days there made me feel comfortable and welcomed.
Unfortunately I never got her name but she worked in the office and had lovely blue eyes and a nice smile and also made your reception Christmas tree look worthy to be in Santa’s house ;)
Great credit to your company, thank you.
Jak McKinley
06 December 2019
Delivery day uncertainties banished.
It's no good trusting some couriers to tell you if you have had a missed delivery and when they are going to redeliver because often they don't, nor do they ... Read more
It's no good trusting some couriers to tell you if you have had a missed delivery and when they are going to redeliver because often they don't, nor do they give you any opportunity to tell them when you will be in. I hate this, and it makes me very anxious. But DHL has an excellent tracking and information system and one I'm sure ups the percentage of successful deliveries.
I was sent a text message (on a Sunday!) regarding delivery the next day which enabled me to go online and rearrange the delivery day. Then I got another text on my chosen day telling me which 2 hour time slot they anticipated delivering, and I was able to track the progress of the driver online.
It is so very useful being able to choose and be in control of what day you have your delivery. Thank you DHL. I would definitely prefer ordering goods online from companies who use DHL as their courier.
Cathy Thomas
03 December 2019
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.