Parcel Drop Off At DHL Service Point

DHL Service Point is an easy delivery service to send your documents and parcels anywhere in the world from the convenience of your local high street or retail park. No weighing or measuring is required and you don't need a DHL account to use this parcel drop off service. Free packaging is available at all our locations.

When you send a parcel with DHL Service Point, we recommend completing your parcel details online to save time in store. Once you have completed your parcel details, you will receive a confirmation number. Simply take this number to your local DHL Service Point, pick a free box and pay.

Complete your parcel details online

Want to save time in store? Complete your parcel details online before you visit.

Once you've completed the form you will receive a confirmation number on screen, by email, and by SMS if you entered a mobile number.

Simply quote this number when you send your parcel in store.

Find your nearest DHL Service Point

There are over 1,500 DHL drop off points located in high street and retail outlets across the UK.

DHL Service Points are available at 100s of independent stores and selected Ryman, Safestore, TG Jones, and Robert Dyas stores.

DHL Service Points

Find your nearest DHL Service Point

Pick your free DHL envelope or box

Choose the size of the DHL packaging you need and pack your items.

Your items must fit into a DHL envelope or box to send using a DHL Service Point. The price is based on the size of the free packaging and the parcel's destination.

Size and price guide

All parcels, including gifts, cards and documents sent with DHL Express will be subject to a hand-searched inspection by a qualified DHL employee.

Pay for your parcel delivery in store

Once your parcel is ready, take it to the till and pay by debit card, credit card or cash - it’s that simple.

All non-account shippers are required to show ID at the time of sending.

Will my parcel be opened for inspection?

At DHL Express, we prioritise safety and regulatory compliance in all our operations. To ensure this, we conduct inspections of shipments to identify any restricted or prohibited items, hazardous materials, or contraband. These inspections may involve physically opening packages or utilising X-ray imaging and must be easy to inspect to avoid delays.

All parcels, including gifts, cards and documents, sent with DHL Express by non-account customers will be subject to hand-searched inspections by a qualified DHL employee. These inspections will take place at the DHL Service Centres (DHL-owned locations) while you’re processing your shipment or when the shipment arrives at the Service Centre after the courier/driver collected them. Leave your parcel unsealed (no screws, locks or heavily taped) to avoid it being rejected.

Note that all heavyweight and pallet shipments, including suitcases, containers and crates, sent by non-account customers will be inspected by a courier prior to collection. You can then seal, lock, tape or pallet-wrap them in front of the courier.

These inspections are in accordance with UK Aviation Security regulations and the safety of our employees, and you can read more about it in DHL’s Terms and Conditions. All items are handled with care throughout the inspection process.

To help us avoid any delays during the inspection process, please follow these guidelines:

Cooperate with DHL staff during the hand-search inspection.

Do not seal cards, envelopes, documents or parcels as they will also be opened for inspection.

When sending gifts, consider using gift bags instead of gift-wrap because it will be opened for inspection.

Make sure to check what you can and can’t send and, if it’s still not clear, contact DHL Customer Service who will be able to advise you according to the destination that you’re sending to.

There are some obvious things that you can't send with DHL, such as animals, illegal substances, guns and explosives. But there are also less obvious items that we can’t transport, such as perfume, cash and jewellery with a value in excess of £4,000.

All parcels, including gifts, cards and documents sent with DHL Express will be subject to inspection by a qualified DHL employee. These inspections may involve physically opening packages or utilising X-ray imaging.

Check what you can and can't send

FREQUENTLY ASKED QUESTIONS

How much does it cost to send a parcel with DHL Service Point?

DHL Service Point's parcel delivery prices are determined by the size of the free box and the zone that you are sending to. Our size and price guide makes it incredibly easy to check exactly how much it will cost to send your parcel.

Where can I find DHL Service Point locations?

DHL’s fast and reliable worldwide parcel delivery service is available at selected Ryman, Safestore, TG Jones (formerly WHSmith) and Robert Dyas shops, as well as 100s of independent stores nationwide. Find your nearest DHL Service Point.

How can I send a parcel if it doesn't fit into a DHL Service Point box?

If your parcel doesn't fit into one of our free envelopes or boxes, and you are using your own packaging, you may wish to consider one of our other services:

Book online with DHL Express (DHLitNow) - with this courier collection service, the maximum parcel weight is 70kg and the maximum parcel size is 120 x 80 x 80cm.

Book with DHL by phone - you can get an online quote for parcels up to 70kg in weight and 120 x 80 x 80cm in size, but if you have heavier or larger items to send, Customer Service will also be able to provide you with a quote. Surcharges may apply.

If you still prefer to drop off, you can only send in your own packaging at our DHL Service Points located in DHL Express Service Centres (owned) where they have the capability to weigh and measure your parcel.

Please remember to check what you can and can't send with DHL before you visit!

Why will my parcel be opened for inspection?

All parcels, including gifts, cards and documents, sent with DHL Express by non-account customers will be subject to hand-searched inspections by a qualified DHL employee. These inspections will take place at the DHL Service Centres (DHL-owned locations) while you’re processing your shipment or when the shipment arrives at the Service Centre after the courier/driver collected them. Leave your parcel unsealed (no screws, locks or heavily taped) to avoid it being rejected.

Note that all heavyweight and pallet shipments, including suitcases, containers and crates, sent by non-account customers will be inspected by a courier prior to collection. You can then seal, lock, tape or pallet-wrap them in front of the courier.

These inspections are in accordance with UK Aviation Security regulations and the safety of our employees, and you can read more about it in DHL’s Terms and Conditions. All items are handled with care throughout the inspection process.